Is the customer always right?

Since I was a little kid, my parents took me on holidays and we were staying in the hotels. I always loved the way the staff was welcoming us and taking care of us. The time passed and I have decided to study Hospitality and Tourism Management.

And I was finally able to do what I loved in my childhood: work in hotels.My first job? Reception trainee in a hotel in Mallorca as part of my course. But the fairytale wasn’t one anymore. I had to discover step by step what I am supposed to do and how to deal with people.

And the rude customers appeared too. No matter how much I was trying to help them, some were sooo stubborn/unrealistic that there was no way to be able to satisfy their needs. But in the end there were coming to better terms after a proper discussion. Or a free drink. That placement helped to understand and get to read the people. I am able to feel them from the first sentence now. It is impossible to miss a compo(British saying for compensation) guest.

I went to work afterwards in UK. The challenge of my life. I’ve heard the most absurd requests (I will make a post only about stupid requests) and met types of people that I never want to see again. If in Mallorca I didn’t feel in danger not even for a second, in UK I gave up after I realised that the “guest is always right and is even allowed to attack you. You have to treat him well”. That was. I’ve been offended many times by customers for their own mistakes but the worst part was when one of them attacked me for nothing. He was angry that his sandwich wasn’t properly made so he decided to come in reception and throw on me his plate. The manager on duty decided to interfere but only to offer him compensation. Not for his staff. I got to the point when I was feeling sooo stressed and panicked before work that it was unbearable.

The point is : I have been in both positions -customer and worker. But no matter how much we want to be spoiled by the hotel staff let’s not forget that they also have feelings. And bad days. And to be honest, I don’t think that the customer is always right. I met high-class customers who were absolutely lovely and when they were mistaken, they were having the balls to say it. And let’s say not so well behaved customers who were treating staff like shit. Up to the point of physical violence( one of my colleagues been through that). So what for??? Are you right for what??? I totally understand when you do have a real problem to ask for a solution or compensation. But when you always want free stuff or just to show what a jerk you are, no mate you are not right.

So let’s be nicer to each other and treat the way we want to be treated.

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yannys05

Hello and welcome to my blog. Who am I? I am a hospitality professional , who adores to travel whenever possible. Love to volunteer to help children in need and animals. What is this blog about? About life, experiences and lessons. It's about how choices and people can change your life and how travelling can define you as a person.

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