Is the customer always right?

Since I was a little kid, my parents took me on holidays and we were staying in the hotels. I always loved the way the staff was welcoming us and taking care of us. The time passed and I have decided to study Hospitality and Tourism Management.

And I was finally able to do what I loved in my childhood: work in hotels.My first job? Reception trainee in a hotel in Mallorca as part of my course. But the fairytale wasn’t one anymore. I had to discover step by step what I am supposed to do and how to deal with people.

And the rude customers appeared too. No matter how much I was trying to help them, some were sooo stubborn/unrealistic that there was no way to be able to satisfy their needs. But in the end there were coming to better terms after a proper discussion. Or a free drink. That placement helped to understand and get to read the people. I am able to feel them from the first sentence now. It is impossible to miss a compo(British saying for compensation) guest.

I went to work afterwards in UK. The challenge of my life. I’ve heard the most absurd requests (I will make a post only about stupid requests) and met types of people that I never want to see again. If in Mallorca I didn’t feel in danger not even for a second, in UK I gave up after I realised that the “guest is always right and is even allowed to attack you. You have to treat him well”. That was. I’ve been offended many times by customers for their own mistakes but the worst part was when one of them attacked me for nothing. He was angry that his sandwich wasn’t properly made so he decided to come in reception and throw on me his plate. The manager on duty decided to interfere but only to offer him compensation. Not for his staff. I got to the point when I was feeling sooo stressed and panicked before work that it was unbearable.

The point is : I have been in both positions -customer and worker. But no matter how much we want to be spoiled by the hotel staff let’s not forget that they also have feelings. And bad days. And to be honest, I don’t think that the customer is always right. I met high-class customers who were absolutely lovely and when they were mistaken, they were having the balls to say it. And let’s say not so well behaved customers who were treating staff like shit. Up to the point of physical violence( one of my colleagues been through that). So what for??? Are you right for what??? I totally understand when you do have a real problem to ask for a solution or compensation. But when you always want free stuff or just to show what a jerk you are, no mate you are not right.

So let’s be nicer to each other and treat the way we want to be treated.

“Drugs destroyed my life”

I needed to take some time off from everything. The past month was a huge life lesson. A lesson that thought me how a single moment can destroy your life.

How it all started ? Like this. I had a childhood friend:very nice, well-behaved guy. He was able to move the mountains for his dreams. His family situation was never Ok, but he never stopped fighting for himself and his grandma who raised him.(his parents are divorced and he loved to stay more with his grandma due to a home situation).

Our roads separated when we moved to different countries. He was working in popular restaurants and had a dream to win a cooking contest. He did it. And that was the moment which changed his life. He won an important amount of money and was having a lot of plans.The last time I met him was 4 years ago after he won it. He told me about what he wants to do further and was very happy. But after one year, he moved back in Romania and enteredĀ an entourage which literally destroyed him. He changed completely towards everyone and forgot about his hometown friends. I tried to contact him several times, with no outcome… Little we or his family knew that in his entourage, drugs were an ordinary thing šŸ˜¦

Last year, his grandma died. It was the “end” of his life and his career. During his funeral, he was on drugs, but no one knew. He attacked a beggar, but people thought it was due to his sorrow caused by the loss. His father took him home and he jumped on the window to escape. That night, he killed a woman. A stranger.He hit her with extreme aggressivity until she died… The last month was his trial. He received 10 years of prison. His last words when he said goodbye to us were”Drugs destroyed my life”

Guys, I had known and still know people dealing with drug addiction. I lost friends (took their lives) because of this. The reasons for using drugs? Mainly entourage.They don’t want to look stupid in front of their friends. Or family problems.

Please ask for help. Drugs are not healing, are destroying:dreams. lives, families, EVERYTHING. One single moment destroyed my friend’s life. Only one. He can’t remember how he hit her or how he fell asleep next to her. The only thing he remembers is that while he was drugged, he had the impression that demons are following him.

Drug addiction can be healed. In time and with specialist support, there is a way to give up. Just try. Don’t leave drugs to destroy your life too. If not for you, do for the people you love and for the dreams you have. And remember that the night is the darkest before the dawn. There is always hope.

City break in Bristol :) Part 1

sdrWhen I think of Bristol, I, immediately have the image of one of the nicest and interesting cities in the UK. This city has such a positive vibe and so many things to offer that it’s impossible to don’t love it.

It was one of those days when I felt the need to get out of Exeter. As I was having a week off, I have decided to go to Cardiff and Bristol. My colleagues told me a lot about their experiences in Bristol so I have decided to give it a chance and visit it.

Packed everything, bought my coach ticket and the holiday started. Did the booking for the accommodation while I was on the road so I was ready for a new adventure.

When I finally arrived, the first impression was awful. The coach station was in the refurbishment process and the weather was absolute nightmare. Pouring. As there were no taxis available,I started to walk up to the hotel. And step by step, admiring the view and getting soaked (as I never have an umbrella with me) , I started to like the city. Even on bad weather was lovely. I stayed at Ibis city center hotel where the guys were fantastic. They gave me so much info about the city and what to do. I checked into my room and took a look at the map provided. I checked what is to see nearby and I went for a walk. The Aquarium(DEFINITELY A MUST SEE) and We The Curious were right next to the hotel. After a short walk ,I arrived at the harbor, where you can find restaurants and pubs. They have a really good variety in terms of food and drinks.

After getting lost on the streets of Bristol, I finally managed to find the city center with its shopping centers but as it was getting late and most of them were closing , went back to for a walk by the harbor to make an idea about what I can visit the next 3 days.

How is to be a single female tourist in Bristol? What is to see and do? Is it safe and worth? Is Bath to be visited while on Bristol? Stay tuned and be part of Yanny’s Journey.

What will people say?

Choices. Every day you must choose: from basic things (food,clothes ,etc) to major decisions. Sometimes is easy, sometimes is not. There are times when a choice can forever affect your life. Especially those made to please the others.

I.personally made some bad choices throughout my life.I had moments when I wanted to give up on everything :including my life.Then I realised that the only one who can change anything is me. Sometimes it seems we only have two choices:to choose the easy way or to give up. No efforts, no middle way,nothing. This giving up thing and the easy way are only results of our low self-confidence. We don’t trust ourselves. And most of the time, I hear “what will people say if I do that/love that person?” For 20 years, I lived with this . Gave up on people I loved and on my dreams because the ones around me were controlling my life and decided for me. Up to a point.

We must wake up and understand that we only have one life. The world is not taking care of us, be with us when we feel alone. It’s in our power to draw the lines of our life the way we want. Our parents lived their life the way they wanted. Times are changing. We are changing.Stand up for yourself and live the life you always dreamed of. Let the people talk, they will never shut up. But your own happiness and your true love is a one-way only ticket. If you lose it, it won’t come back.

So what do you choose? Live with the world? Care about what will they say? Or be happy?

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Let’s travel and discover: Torquay

img_20170613_150904Hellooo!! One of the best things about my ex-workplace was that it was extremely well situated between some lovely places to visit in Devon. One of this places was Torquay. Some of us prefer to go shopping, do yoga or read in order to relax and get rid of the stress. When I feel that I need a break, I travel. Anywhere, no matter how close or far. Me, myself and my phone. Oh and the music. Compulsory:). For more than 1 year, without exaggerating I have been visiting this place for at least once-twice monthly.

But why is Torquay so special? Well, it gives you everything you want to relax. I was usually going there in the morning and coming in the night. Torquay has a lovely beach and paths to walk by the sea.As in Paignton, a lot of seagulls too:).Both it’s worth it. There are also lots of coffee shops and restaurants, really affordable.

Things to do?

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Shopping!!!Ā – All type of stores, from family owned to high street ones. It’s impossible to go to Torquay and leave without something.

Living coasts- Penguin or seal lover? Then you have to see this. It’s a must-see of Torquay. As I was saying in my previous post, you can buy a combo ticket if you want to visit Paignton zoo too. But you definitely must visit it.Oh, and if you fancy a coffee,before the entrance, there is a coffee shop, which also sells food. They serve a yummy caramel-latte.

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Babbacombe Model Village– suitable for everyone, it is a highly recommended activity to do while you are in Torquay. Please take plenty of time to visit. Both the village and living coasts require time to be fully visited.

Walk. You don’t have to go and do something specifically. Take a book and read by the beach. Admire the view, take photos and walk.Discover every part of Torquay. The good and the bad.

Torquay is a lovely place to go and visit. Escape the routine and try something new. Go and explore it. It has a lot to offer. Pay extra attention in the summer when it is really crowded,to avoid incidents. Overall, it is a highly recommended place to go.

Thanks for reading and continue to be part of Yanny’s journey:)

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Do you want to go to study in the UK?Then you must read this (part 1 of 3)

Hello again. Today is about one of the best chapters of my life : being a university student in the UK. This post will have 3 parts as there are a lot of things to talk about.Therefore, the first part will be about the process and the first day in the UK, the second one about the university system and the 3 about student life and pros and cons of being a student in the United Kingdom.

But let’s get started. It all started in the autumn of 2010. At that moment, in my country, there weren’t too many people willing to study abroad. Most of them were either preferring to continue the studies in their country or don’t do a university course at all.This was not applying for myself too. I have always dreamed to study something related to tourism as since I was a kid , I wanted to travel and see the world. But the problem was that in my country couldn’t find any good university major related to tourism. One of my father’s friends was having a daughter in the UK so I have decided to contact her and see if it’s worth to apply for British Universities. After the discussion with her, something told me that soon enough I will be moving abroad.

I started to apply through UCAS and been accepted to 3 universities. One of them had an industrial placement for a year too.Hospitality and Tourism Management and 1 year of practice!!!! Words can’t explain the happiness I felt then. My dream came true. I had to pass an IELTS test with a minimum of 6 and had to have 8 in my Baccalaureate exam. I have passed them both with a higher degree than requested. There was nothing holding me back anymore.

In August I have received the enrollment papers and all the dates regarding enrollment and induction. On 23 September I left my country. This is the worst part.Imagine a 19 years old with 3 pieces of luggage, for the first time being separated from her parents and dog. I didn’t want anyone to come with me as I knew there may be a possibility to give up and come back. So I left the country by myself. I remember when I arrived in Luton, I was so lost and I would say scared that one flight attendant who saw me (can’t remember the name of the company)took me to the coach station and stayed with me until the coach came. The journey between Luton and Birmingham seemed endless.

When I arrived in Bham it was pouring.Everything seemed so sad. Or maybe it was just me. I eventually arrived at the campus and checked in. When I went to my room, 2 guys came and helped me with the luggage.One of them is still my friend :).Only after IĀ  entered the room it hit me. I was alone. All by myself in a foreign country. Knowing no one. And as a “bonus” the Internet wasn’t working that day and my phone had a trouble with the roaming. I don’t think anyone can imagine the mental pain that I had to deal with that day. It was terrible. My dream came true but I was distraught.

After the phone started working,I called my mom and told her to tell my father to come and take me home. I didn’t want to stay there anymore. I didn’t care about the university anymore. I just wanted back home. Eventually, I fell asleep. Crying.Been woken up at 3 am by my neighbors who found out that there was a new girl in the flat and had to go and drink with them. My eyes were red and swollen. The last thing I needed was a drink. I refused them politely and fell asleep again. That morning was the one that changed everything. (part 2 coming soon)

Why do we play with feelings?

Yesterday I was with some friends celebrating a name anniversary.And we started to talk about relationships. One of the girls had a similar experience, with the difference that her guy never ever try to maintain contact with her. My ex called me first thing at midnight on New Year’s night. Acting like nothing happened. He continued to check all my Whatsapp statuses and liking everything I post on social media. Furthermore, he was one of the first people to contact me when he found out about the death of my friend.

What is it going on with him? Dumping me for his ex but being only with his friends on New Year’s party and sending me messages? I tried to answer only basic things but I wanted to ask him soo many things. It’s been more than 2 weeks but I still miss him. However,I chose to continue with no-contact strategy.

Why do we prefer to play with other’s feelings? Due to confusion? Preferring someone that we already know but running after others? Is it helping our ego to know that there are more people wanting us? In this case, he definitely doesn’t know what he wants. Or maybe he does but he is playing. It’s really stupid doing this especially to people that are really nice and don’t deserve this at all. My grandfather told me when I was a kid that the most important in a relationship is to treat your partner as you want to be treated. Love and give. Don’t expect the moon from him but from your part give everything.

But what happens when you give everything and not receive the same? Is it enough for a person to love and care for 2? Is it fair for someone to don’t receive everything from his/her partner just because they are a couple?

We all deserve to love and be loved. To be cared for and appreciated. I have learned that I am just losing my time waiting for someone who will never give me 100%. There are 7+ billion people in this world. Our soul-mate is definitely somewhere. Be patient and hope. And love those who really matter.

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